Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to subscription payments and credit top-up purchases alike.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net or contact our support team with your order details. Once approved, the refund is issued to the original payment method. Depending on your bank, it may take a few business days for the refund to appear.

Subscriptions and cancellations

Subscriptions renew automatically at the end of each billing period (monthly or yearly) until cancelled. You can cancel your subscription at any time; cancellation stops future charges immediately, and you keep access until the end of the period you have already paid for. Cancelling a subscription does not by itself refund past payments — those are covered by the 30-day money-back guarantee above.

Questions

If you have any questions about refunds or billing, contact our support team through the Service or reach out via Paddle at paddle.net.